Last updated: 13 November 2026
Whether you browse christineshen.com.au, send us an enquiry or become a client, Christine Shen handles your personal information according to the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This page explains how.
This is the practice website of Dr Christine Shen, Acupuncturist (AHPRA CMR0002174786). "We" in this policy means Dr Christine Shen, Acupuncturist and the clinic team who support her practice. The operating business is Health Therapies Clinics Pty Ltd (ABN 68 665 027 092). On this website you can find out about acupuncture and Chinese medicine consultations.
Typically, Christine Shen collects:
You may contact us without giving your name, for example to ask a general question by phone. To book, buy or receive a service, however, we need to know who you are.
We collect personal information directly from you whenever we reasonably can, for example when you fill in a form on christineshen.com.au, call or email us, or speak with us face to face. Occasionally it comes from a person acting for you, with your authority, or from cookies when you visit the site.
The purposes for which Christine Shen handles personal information are to:
We will not use your information for a purpose you would not reasonably expect unless you consent or the law permits it. We do not sell personal information, and you can opt out of direct marketing whenever you wish.
The Privacy Act treats health information as sensitive information. Christine Shen handles it only with your consent, or where the law requires or allows, such as in an emergency. Dr Christine Shen, Acupuncturist asks about medicines, pregnancy and bleeding disorders before every first treatment, and those answers become part of your record.
Alongside the federal law, the Health Records and Information Privacy Act 2002 (NSW) governs how we keep health records: a minimum of seven years after your last visit, or until age 25 where you were under 18.
Christine Shen discloses personal information only for the purposes above, for example to:
Anyone who handles information for Christine Shen is expected to keep it confidential and secure.
Your information may be disclosed to overseas recipients when an online provider we use runs its servers in other countries. We do not send personal information overseas for any other reason, and we take reasonable steps to ensure those providers handle it consistently with the APPs.
If christineshen.com.au offers a chat assistant, the messages you type are processed by an artificial intelligence service that may operate outside Australia. Please do not type detailed health or financial information into a chat.
When you browse christineshen.com.au, cookies record technical details such as your browser, device, IP address and the pages you visit. We use this to keep the site secure and to understand, in aggregate, how it is used. If you prefer, set your browser to reject cookies. Essential functions of christineshen.com.au, such as forms, might be affected.
To keep your information safe we use secure systems, limit who can see records, protect our website with HTTPS and destroy or de-identify information that is no longer needed. Email and online forms carry some risk; if you prefer, give Christine Shen sensitive information in person or by phone.
Outside clinical records (see section 5), Christine Shen keeps enquiries, booking and payment records only as long as we need them for the purposes in this policy or as tax law requires, and then delete or de-identify them.
We follow the Notifiable Data Breaches scheme. Where an eligible data breach occurs, meaning one likely to cause serious harm, we will tell the people affected and the OAIC, and explain what they can do to protect themselves.
You may ask to see the personal information Christine Shen holds about you and ask us to correct it if it is inaccurate, out of date, incomplete or misleading. We will respond within a reasonable time, usually within 30 days. Access is free; we may charge a reasonable cost for copying large records, and we will tell you first.
We want to put things right. Send your privacy complaint to Christine Shen and we will investigate and reply, normally within 30 days. If we cannot resolve it, you can lodge a complaint with the OAIC at www.oaic.gov.au or by calling 1300 363 992. For a complaint about health records held by Christine Shen, you may also contact the NSW Information and Privacy Commission (www.ipc.nsw.gov.au, 1800 472 679).
Privacy enquiries can be sent to:
Dr Christine Shen, Acupuncturist
Phone: 0410 699 065
Post: Suite 1, Level 1, 141 Longueville Road, Lane Cove NSW 2066
Post: Suite 3B/1 Rowe Street, Freshwater NSW 2096
You can also use the contact form on this website.
Christine Shen will publish any changes to this policy on this page.
